The Baker Group has the best customer service in town. Anything we need is always a phone call away!
Client reviews
Testimonials
Don't just take our word for it — hear from the families and businesses we've served for decades.
Trusted by families since 1976
50+Years in business
48Client reviews
Generationsof families served
Everyone in the office is so nice. Eager to help and makes you feel like a person not a dollar sign.
The Ben Baker Group has insured my parents and then insured my business. So they have been assisting through generations. I couldn't recommend them more. From their amazing customer service to always being able to answer any questions, they definitely get the job done!
Great customer service by the team!!
The Baker Group gives you great service and competitive prices.
The people at The Baker Group always have your best interest in mind!! Ben has a group of people that have patience with their clients and can guide them through whatever their situation may be. I highly recommend The Baker Group. Been with them since I was young and now I'm a senior!
You always answer the phones and help as soon as you can.
Always helpful and great at answering questions.
The staff is always friendly and helpful. Make themselves available to assist and provide guidance.
Your whole group treats people the way they should be treated. You and your office staff have always been able to answer my questions.
If we had a problem it would be handled quickly.
Reasonable rates for car and home. Claims are processed quickly. Friendly staff and very helpful.
The Baker Group has always been highly responsive while bringing a 'home town' mentality to all my inquiries, questions, and concerns. This approach makes a complex topic, such as Insurance, easy.
I so appreciated the quick response in updating my insurance information when I purchased my new car. The representative was wonderful and very thorough!
Great service with great people!
You helped me get into a locked rate for my home and auto. Every time I call, I get answers to my questions and learn a bit more about my coverage.
I have been a customer since the day I started driving and stayed with the Baker Group over the years for auto and homeowners insurance. The Baker Group has always been responsive and provided clear direction and advice.
Baker Group — 1st class. Great people, great service! Always there when needed.
The Baker Group has been there for me any time I needed them. Prices are amazing, and the customer service is second to none. Highly recommend.
The Baker Group is phenomenal! Best service around.
I have always received great service when I've called the office with questions regarding my auto policy.
Very fast service on my last claim.
You always answered any questions that I ever had. So friendly!
Always great service and great prices for insurance.
The Baker Group is always very responsive and available when needed. They make recommendations that are in our best interest, not just trying to sell policies that we do not need.
I am very happy with my home and auto insurance — everything is great.
Every time I call and need something, change something or need assistance — Ben and his crew are always there in a drop of a hat! Very nice, personable and very efficient!
I love the family feel to the Baker Group. They are always there when me and my family need them. I would highly recommend them to anyone!
Always got a quick response to any of our questions.
Always there for us. A launch pad when needed. Fair price for premium.
They have provided excellent service for over 40 years.
Every time I call, everyone is so very helpful and kind.
I appreciate that Bernadette took the time to help review the policies for getting our food truck up and running.
We had hail damage at our house and it was handled promptly and thoroughly.
It doesn't matter who I talk to in your office, everyone is super qualified. I believe you do what is best for me when suggesting any changes.
You and your staff have always treated us like we are family — everyone is extremely friendly and helpful!! Don't change a thing!!
The Baker Group has always been there for our family whether it was a claim or a question. They've been kind, helpful and understanding to all our needs.
I have been using Baker Insurance Group since I first started driving almost 40 years ago. The people at Baker Insurance Group are very helpful when you have questions and concerns. I would highly recommend them!
Customer Service is excellent — never a question without a concise and timely answer. Professional and courteous staff. Response to needs are immediate.
My experience with your staff was pleasant and wonderful from beginning to end! They addressed all my questions and helped me throughout the process. I am happy to be part of the Ben Baker Erie Insurance family!
This group is amazing! Very friendly!
The Baker Group was equally kind and reliable when I needed to place a claim after water damage in our new home. The entire process was smooth and streamlined, with little-to-no administrative burden.
Whether it was a deer hit, hail damage, or our daughter getting her first car, you have always been there to answer any of our questions and made it very personalized to our needs.
We have had Erie Insurance with The Baker Group since we were married in 1969 — 52 years. We have never heard of any other company with lower rates. Thanks for 52 years of peace of mind and friendship!
I have been with the Baker Group for close to 50 years. They are all so kind and helpful!
I have been with Erie and the Baker Group for 50 years. The rates are great. The customer service can't be beat. It's like being part of a family.
Been with the Baker Group for 40 years — home, business and autos. The few claims we had were handled promptly and properly.
I have had insurance with The Baker Group for many years. Fair prices. Local company. Always get a real person on the phone to help — no pressing one for English, no waiting on hold!
Ready to join our family?
Call us at (412) 466-5898 or (412) 469-3739 for a no-obligation quote.
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